Amirul Mokhtar · Kuala Lumpur

From business needs to software people can use.

I’m Amirul Mokhtar. Across CRM, ecommerce and booking software, I’ve mapped workflows, configured systems, supported onboarding and trained users. I’m building my career around software implementation, customer education and adoption.

See my experience View my CV

Currently Senior Sales & Growth Executive at VeecoTech Solutions, working with RakanSales CRM.

Software ImplementationCustomer TrainingTechnology Adoption

Current work01 / 04

Senior Sales & Growth Executive

VeecoTech
& RakanSales.

I work across RakanSales, VeecoTech’s SaaS CRM, and VeecoTech Solutions’ client projects. My work starts by understanding a customer’s process and turning it into a workable system setup.

RakanSales implementation

I map customers’ lead management and follow-up workflows, configure pipelines, lead labels and assignment rules, and validate customer records. I support onboarding through go-live, demonstrate the CRM in real sales scenarios and help users get started.

VeecoTech Solutions

VeecoTech provides website development, SEO and SEM, and custom software development. In my sales role, I learn what a client needs, propose a suitable solution, and define the project scope, deliverables and quotation. I also support RakanSales sales and growth through product education and demonstrations.

What interests me most is the point where understanding a customer’s process becomes a practical setup and the team begins using the system with confidence.

About VeecoTech ↗About RakanSales ↗

Implementation in Practice02 / 04

Helping teams
put systems into practice.

Across commercial and community roles, I’ve translated business needs into application setup, supported software rollouts and helped people use new systems with confidence.

CapabilitiesRequirements translation · Process mapping · CRM configuration · Software implementation · Data validation · UAT · Onboarding · Training · Go-live support · Product adoption

CRM implementation · RakanSales

Making lead workflows usable.

Situation: Businesses needed to bring lead management and follow-up into their CRM.
My work: Mapped workflows, configured pipelines, labels and assignment rules, and checked customer records before go-live.
User support: Created knowledge-base guidance, demonstrated sales scenarios and helped customers get started.

Example only · Replace with your real project and verified outcome

Problem: Leads arrived through several channels without a clear owner.

Action: Map the handoff, set lead stages and assignment rules, then check them with users.

Possible outcome to verify: The team can see who owns each lead and its next follow-up in one place.

VeecoTech / RakanSales
Senior Sales & Growth Executive

Onboarding & training · SferaAI

Getting booking software into use.

Situation: A local council in Perak introduced a facilities-booking system.
My work: Onboarded the team and delivered a series of in-person training sessions.
User support: Answered follow-up questions in a dedicated group; across SferaAI work, also configured services, access and booking rules.

SferaAI
Go To Market Lead

SME education · EasyStore

Helping merchants learn ecommerce tools.

Situation: SMEs needed help setting up and using their online stores.
My work: Delivered workshops and webinars, and wrote tutorials and practical how-to guides.
Training settings: Merchant programmes involving MDEC, eUsahawan, SIDEC and Cradle, plus online and coworking-space sessions.

EasyStore
Marketing, community & merchant enablement

How I approach the work03 / 04

From requirements
to everyday use.

I start with the way a team works, shape the software around it, and stay close as people learn to use it.

01 / DISCOVER

Understand & Map.

Listen to the people doing the work, translate requirements, and map the processes the system needs to support.

02 / IMPLEMENT

Configure & Validate.

Configure workflows and data around real tasks, then validate records and test the setup with users before go-live.

03 / SUPPORT

Enable & Adopt.

Onboard and train users with practical demonstrations and guides, support go-live, and use feedback to improve everyday use.

My perspective

A system’s value comes to life in what people can confidently do with it.

That is what connects my interest in software implementation, practical training and customer adoption.

A bit more about me04 / 04

From commercial roles
to software adoption.

My route into software implementation started in commercial and customer-facing roles across ecommerce, logistics, booking and CRM. Those roles taught me how to uncover a business need, explain a system clearly and stay close to the people who use it.

Now I want to deepen the implementation, training and adoption side of that work. I enjoy mapping processes, learning systems and helping teams become confident users.

I’m also developing an interest in practical AI adoption for SMEs: where it can help in everyday work and how to teach people to use it thoughtfully.

VeecoTech Solutions / RakanSalesSenior Sales & Growth Executive

SferaAIGo To Market Lead

Krenovator · Orius DigitalHead of Marketing · Digital Marketing Specialist
Overlapping roles, with part-time work

EasyStoreHead of Community; Head of Marketing

DelyvaCo-founder & Marketing Lead

View full CV